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Pandora ads invasive commercials

Change has come to Pandora.com, the popular free music site that lets listeners craft radio stations to fit their tastes.

The site added 15-second commercial breaks to its streaming music service Tuesday as it continues to experiment with new ways to generate revenue.

But its founder promised the site will never carry as many audio ads as broadcast radio, despite the fact it pays substantially higher royalty fees to the recording industry.

"The fears people have about it overtaking the listening experience are unfounded," said Pandora founder and CEO Tim Westergren in a phone interview Tuesday. "It's going to be a fraction of what you hear on broadcast radio."

The changes effect both the 21 million users of its Web site and the 3 million people who use its iPhone application, which was the most-downloaded app of 2008, Westergren said.

Pandora blogged about a similiar experiment on its Web site in January 2007.

In Pandora's latest ad experiment, a brief plug for the Fox TV show "Lie To Me" interrupted the music stream of some listeners for 15 seconds after ten songs had initially played - the same commercial interupted again about 20 songs later.

"We're trying different things out right now," Westergren said "It's certainly going to be part of our future."

On average, people will hear a 15-second commercial about every two hours, Westergren said, adding that it is a targeted ad campaign and not everyone is hearing the commercials.

Fox Broadcasting is the only advertiser in the current campaign, which also features a plug for American Idol, Westergren said.

These changes were not unexpected, as online music providers face royalty fees substantially higher than other music providers such as satellite and broadcast radio.

In fact, rate hikes nearly sank Pandora and other online music services two years ago. Under the gradually increasing rates set forth by the Copyright Royalty Board in March 2007, Pandora.com would not be able to operate profitably, and would have to fold, said its founder Tim Westergren at the time.

Broadcast radio only pays publishing fees, and not the much higher performance fees that online services also have to pay.

For instance, The Krush radio station in Sonoma County, Calif. paid about $5,000 in publishing fees in 2007 to the recording industry to reach about 30,000 listeners a week on its FM signal. But under the federally mandated CRB ruling, it was required to pay more than double that -- about $11,000 a year -- to stream its radio broadcast online to just 100 listeners a day. And that was just for 2007. The royalty fees were set to increase through 2010, when The Krush was required to pay about $20,000 a year. And if the number of people listening online doubled, then so would its fees.

Since then, the recording industry has agreed to hold off on immediate implementation of the CRB rates, which online broadcasters credit with their continued existence.

Westergren said Tuesday that the two sides would announce an agreement on lower rates soon.

"We're just wrapping it up now. It's already kind of gone through the hairy part," Westergren said.

An exact announcement date, or details about the new royalty rates, could not be provided Tuesday because the deal still needed be finalized, Westergren said.

"There has to be a move towards parity. (The recording industry) can't go on with this absurd inequity," he said.

The new rates are expected to be significantly more favorable, and that is vital to Pandora establishing a sustainable business model, Westergren said.

Most of Pandora's $25 million in revenue in 2008 resulted from display ads, and Westergren said he was not sure how big a slice audio ads will play in future revenue. Pandora users can pay $36 a year to get the service without advertising.

It remains to be seen how listeners will react. Some might gravitate away from Pandora and listen to other options that don't have interruptions, such as iTunes or a friend's music stream.

One listener used Twitter to voice displeasure on Tuesday, "Even though I understand and I knew it was inevitable... booooo for hearing my first Pandora advertisement."

Another said, "Pandora just threw a radio ad at me, and that's the end of that. I will never use Pandora again. Sorry, but that's why I don't do radio."

Still, other listeners are likely to take the changes in stride considering broadcast radio stations, which have substantially lower royalty fees, also inject commercials. Plus, the popular online video site Hulu.com is rapidly attracting users despite commercial breaks inserted into the TV shows and movies its streams.

"Like any business we have costs, and we have to figure out a way to make it work," Westergren said.

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Comments | Add Comment

Posted By: Ryan (27/10/2009 6:46:08 AM)
Comment: I have no problem with the ads minus the fact that I just tried to delete my 6 stations and enter in new ones, and the first 3 deleted fine, but then I got a 15 second ad when trying to delete the next 3. Yes, 3 ads in a row within a minute. So much for 1 every 2 hours.

Posted By: Jasper (24/06/2009 12:28:02 PM)
Comment: I wish the Nazi-RIAA would leave Pandora alone. It's a shame this is happening. "On average, people will hear a 15-second commercial about every two hours, Westergren said..." That's a flat out lie. I listen to Pandora every day at work and get an ad at least 3-4 times every hour. I usually just close the window when I hear the ad starting and re-open pandora.

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Posted By: Gui Ambros (21/01/2009 6:03:25 PM)
Comment: Stop whining, people! Don't want ads? Then go pay $0.99 for DRM-protected songs song on iTunes and shut up.. I hope Pandora can use this new money to enhance their music catalog and develop new features on the site. I really don't matter listening to an ad every now and then, provided that it's not annoying like radio. Just please please Advertisers and Agencies: BE SMART! Create something cool and engaging FOR Pandora and for its particular listeners. Don't try to re-use your traditional radio spots on Pandora because *it won't work* (and you'll be hurting their service).

Posted By: Daniel Tunkelang (21/01/2009 5:39:35 PM)
Comment: It's great that they are going the freemium route, offering users the choice between a free ad-supported model and a very modestly priced subscription model. Indeed, I can't imagine that anyone else is offering a better deal in that regard. I suspect that everyone whining about the change will quickly figure that out--and will be grateful that Pandora chose to pursue a sustainable business model rather than committing fiscal suicide.

Posted By: Eric (21/01/2009 9:32:39 AM)
Comment: I hope that with this extra money, they can get licenses to some more music. I hear way too many repeats on my channels in too short a time.

Posted By: Haig Evans-Kavaldjian (21/01/2009 6:58:28 AM)
Comment: Look, people, they have to pay for the service somehow. If you don't like advertising, sign up for a paid account. I'm on the verge of it myself. I love Pandora and I would hate to see it fade away forever.

Covering all things geek, with an eye on Sonoma County and the rest of San Francisco's North Bay.

Nathan Halverson covers Internet technology, emerging technology and personal technology for The Press Democrat, a New York Times Company newspaper.

If you have a tech related news bit, contact him at nathan.halverson(at)pressdemocrat.com. Or call (707) 521-5494. Check out his Google Profile

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